Find answers to common billing questions, update payment methods, request refunds, and troubleshoot payment failures.
Change credit card, add PayPal, or switch billing options.
Access invoices, receipts, and past charges.
Why your payment didn't go through and how to fix it.
Learn about our refund policy and submit a request.
Apply discounts, gift cards, and loyalty credits.
Identify unknown charges and prevent future issues.
Follow these quick troubleshooting steps to resolve most issues.
Expired cards are the #1 cause of failed payments. Go to Account > Billing and ensure your card is valid.
Your billing address must exactly match the one on file with your bank. Update it under Payment Settings.
Ensure your account has enough balance or credit to cover the subscription charge.
Go to Billing > Retry Payment after fixing the issue. The system will attempt the charge again immediately.
If your card continues to fail, add a new card or use PayPal as an alternative.
Sometimes banks block streaming charges. Ask them to allow transactions from StreamVerse.